Respecting your privacy

Russell Bears recognizes that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously. Unless you give us explicit consent to act otherwise, the following policy will govern how we handle your personal information and safeguard your privacy. Russell Bears is committed to protecting your personal information and giving you choice in who can use your personal information and how it can be used.

How we use the information we collect

When you visit our site, there are certain details we require from you to be able to provide our services. We need to know your name and email address. We also need to know your billing address, telephone number, and your debit/credit card details.

We gather this information to allow us to process your order. The relevant information is then used to maximize the effectiveness of our services, and to increase the speed with which transactions are conducted.

Russell Bears may from time to time use your personal or corporate information to send you direct marketing material by email or post.

We will not use or disclose any information about you without your consent, or access your communications on our websites, unless:

• Required by law;
• We believe it necessary to provide you with a service which you have requested;
• To implement our terms of use; or
• To protect the rights or property of Russell Bears

By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the credit card and have permission to use it. If we believe an order is fraudulent, we may release your details to the appropriate authorities.

Russell Bears and its affiliates recognize the trust you place in us when you give us personal information. In order to deliver the service you have requested we may sometimes share your personal information with an affiliate or with a service partner (such as our couriers or mailing houses). We will not give any of your personal information to advertisers or any other organisation without your express consent.

Promotional email

If you are receiving promotional information about Russell Bears and do not wish to receive this information any longer, you may remove your name from our list either by following the 'unsubscribe' link in our newsletter, or emailing us at kim@russellbears.com and asking to be removed from our mailing list. Removal will be within 24 hours of your request.

Storage & security of your personal information

Russell Bears will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on this website. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

We have in place various security procedures to safeguard your personal information, including secure server software for encryption of your credit card information, and digital server identity technology to ensure that your connection to us is secure. Firewalls are used to block unauthorized traffic to our servers.

Links to other websites

We provide links to other websites. These linked sites are not under the control of us, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using their websites. Please note that separate privacy policies apply to the use of sites linked to ours. Before disclosing your personal information to any linked sites you should read the relevant policy or terms of use.

What to do if you have a problem or question

If we become aware of any ongoing concerns or problems with our site or any linked sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us at kim@russellbears.com

Alterations to policy

From time to time, our policies will be reviewed and may be revised. We reserve the right to change our privacy policy at any time and notify you by posting an updated version of the policy on this website.

Privacy of children

It is important that any information provided or purchases made by children have the consent of parents or guardians.

Your consent

By submitting your information you consent to the use of that information as set out in this policy. We welcome your views about our web site and privacy policy. If you would like to contact us with any queries or comments please send an email to: kim@russellbears.com